If for any reason you are not completely satisfied with your purchase, we offer a 100% money back guarantee of the item price. If you paid for postage when you purchased an item, the postage will not be refunded. If you are returning an item you must pay for its postage to get to us.
To be fair to our consignors, who get paid only when you accept their items, returns must be initiated within 5 days of receiving an item and the item must reach us within 14 days after purchase.
To initiate a return, please log in to your account, select the items you wish to return, select return and click on the submit button. Please note, you are responsible for return shipping.
Refunds will be issued using the same payment method as used for purchase. To ensure a full refund, please return all items in the condition you received them, with our tag attached to it. New items with tags must be returned with the tags attached too.